Envelope-to: peter@bsdly.net
Delivery-date: Wed, 10 Jan 2007 22:26:19 +0100
From: <support@frontbridge.com>
To: <peter@datadok.no>
Subject: [TicketID 66203] [Norway] Datadokumentasjon AS - FrontBridge Support - 1-936599581 [MK]
Date: Wed, 10 Jan 2007 15:25:43 -0600
Message-ID: <002a01c734fd$e4cbcc00$9755399d@northamerica.corp.microsoft.com>
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Xref: thingy.datadok.no mail.misc:664742

Hi Peter

I understand you've asked that this case be reveiwed again. I've reviewed
the information in ticket 62542 and I'm afraid I have no new information. We
have already confirmed that we are not blocking the Datadok.no domain or
mail servers.

The behavior is that the datadok.no mail is ending up in spam quarantine,
this mail is still being delivered and not out right
blocked. This is something which is completely preventable via the use of a
policy rule on the recipient side which allows this incoming mail. Our
customer who initially reported the issue was made aware of this on
12/14/2006 and created a rule on 12/19/2006. This means that any mail from
the effected domain to our customer Lionbridge will be delivered. All of our
customers dealing with datadok.no would have this option available to them
if they are seeing similar issues.

Unfortunately I cannot honour the request to provide the spam filter rules
which are blocking this mail. The rules are proprietary and as such are not
released to clients. We also do not have available the logs displaying when
the mail started being marked as spam.

If you have any other questions please let me know. Sorry I couldn't be of
any more assistance.

Regards,

Michael Cassils
Technical Support Representative, Tier 2